Returns Policy

We want you to be thrilled with everything you order from us but if by chance you are not please contact us and we will endeavour to help.

Because we print to order we do not normally refund fabric/wallpaper orders when they have been printed unless they are faulty.

Please request a stock cutting before you order to ensure the correct colour as all computer screens are different and colours may appear differently.

We would ask that you check that you have received the correct goods before you pass them onto a third party curtain maker or decorator. In the event of an incorrect fabric or wallpaper being dispatched we are only responsible for the purchase price of the goods dispatched.

Please note that the customer should check all wallpaper products for faults before and during hanging.

The customer should only hang 3 drops before reporting a fault and should contact of the roll immediately if a fault is found.

We endeavour to use natural base cloths that are produced in the UK. Their natural nature there can sometimes be some variation between batches.

If the item is out of stock then we will contact you to let you know when it will be available so that you can choose between cancelling your order or waiting for it.

Please request a sample if you are unsure.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We do our best to ensure all goods are wrapped sufficiently.

On the rare occasion that an item has arrived damaged or faulty please email info@gillnono.com along with photos of the damage within 72 hrs of receiving your order.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not return damaged items without contacting us first as we are unable to refund postage charges.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Custom made orders are not refundable.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition and packaging, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

* Unwanted furniture orders will be subject to a 25% restocking fee.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 28 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at gillnono@mac.com and send your item to:
Gill Nono
23 Stamford St,
Altrincham,
Cheshire
WA14 1EX

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you must notify us within 72 hrs of receiving it please email info@gillnono.com

Please note we do not cover the delivery cost of returns and goods must be in perfect condition and in original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £59, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.